VoIP Solutions Grease the Wheels for Jiffy Lube

A large US lube company has recently employed a VoIP solution to manage its automotive services.

The idea is to improve customer service for the Dallas-based Heartland Automotive Services, while at the same time cutting down on their calling costs.

Therefore the Jiffy Lube Franchise is making use of Hughes Network Systems
to provide business grade Voice over Internet Protocol.

That will allow connectivity across hundreds of American retail locations to improve the experience for both staff and the estimated five million Jiffy Lube customers.

The COO of Heartland, Rob Rajkowski, stated: “Hughes is providing us a resilient business-grade VoIP services which will improve our customer service and corporate training requirements.

He added: "At the same time the state-of-the-art broadband network will reduce our operating and infrastructure costs."

Some of the exciting new enterprise VoIP features that will be available to Heartland are detailed call records, 3-way calling, call routing and voice mail.

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