3CX Phone System for Windows voted Readers’ Choice Award Winner

Leading Windows Networking resource site, WindowsNetworking.com, announced today that 3CX Phone System for Windows was selected the winner in the IP PBX Server category of the WindowsNetworking.com Readers’ Choice Awards.

“Our Readers’ Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category,” said Sean Buttigieg, WindowsNetworking.com manager. “WindowsNetworking.com users are specialists in their field who encounter various solutions for Enterprise Networking at the workplace. The award serves as a mark of excellence, providing the ultimate recognition from peers within the industry.”

WindowsNetworking.com conducts monthly polls to discover which product is preferred by network administrators in a particular category of third party solutions for Enterprise Networking. The awards draw a huge response per category and are based entirely on the visitors’ votes. WindowsNetworking.com visitors can submit their votes for the current Readers' Award poll in the site’s left-hand bar.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor's Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company's commitment to innovation and quality.

For more information visit www.3cx.com and 3CX VoIP Blog.

About WindowsNetworking.com

WindowsNetworking.com is a Microsoft Windows Networking resource site. It is a leading Enterprise Networking site, attracting over 650,000 Network administrators and specialists a month. The site provides the latest Windows Networking services, articles and tutorials by leading Windows Networking experts, message boards, software listings and product reviews.
WindowsNetworking.com forms part of a group of sites run by TechGenix Ltd., including:
http://www.windowsecurity.com, a Windows security resource site;
http://www.msexchange.org, a Microsoft Exchange Server resource site;
http://www.msterminalservices.org, a Server Based Computing resource site and
http://www.isaserver.org, a Microsoft ISA Server resource site

All product and company names herein may be trademarks of their respective owners.

Why a Windows based PBX trumps a Linux based appliance or proprietary PBX

3CX releases a Whitepaper explaining the benefits of a windows based phone system over a Linux based appliance or “VoIP enabled” proprietary PBX

London, UK, 21 May 2009 - Companies planning to take advantage of cost savings and productivity increases achieved by using VoIP face a difficult decision what PBX solution to choose. Amongst the options are a Windows based software solution, a Linux based black box style appliance or a “VoIP enabled” proprietary PBX. The whitepaper released today by 3CX titled ‘The top 10 advantages of a Windows based PBX’ details the key benefits of a Windows phone system and explains why customers should shy away from yet another black box solution.

“A Windows based PBX solution is by far the best choice for any company that relies on Windows networks & servers. Hiding the complexity of a Linux based PBX solution in a dedicated appliance or Linux distribution is only a short term solution that will result in a much higher TCO (Total Cost of Ownership) over time. Furthermore, companies will not be able to take full advantage of VoIP and Unified communications because integration possibilities with existing Windows applications will be limited”, said Nick Galea, 3CX.

“VoIP enabled” proprietary PBXs provide only limited VoIP support and because in most cases they do not adhere to the open SIP standard, customers will be limited in choice of phones, VoIP services and gateway hardware and will not be able to get the full benefit of the VoIP ‘revolution’.

The whitepaper is available in PDF format from this location: http://www.3cx.com/voip-articles/whitepaper.pdf

Accompanying the whitepaper is a Youtube video presentation highlighting the key points, available here.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality.

The Essential Guide to VoIP and E911

Here is an interesting article about Voip and E911.

Like mobile-phone users in the 1990s, VoIP subscribers in the early 21st century began requesting landline-equivalent 911 calling capabilities on their phones. Demands from the public, the media and lawmakers for VoIP E911 service quickly mounted after several highly publicized cases in which crime victims were unable to call for police help because their VoIP phones lacked 911 calling capabilities.

Hotels to halve phone bills and PBX maintenance costs with 3CX

New 3CX VoIP Phone System for Hotels slashes phone bills using VoIP and eliminates PBX maintenance and expansion costs

London, UK – 6 May 09 – 3CX announced today the availability of 3CX Phone System Hotel module, which allows Hotels to replace aging and expensive Hotel PBXs from Mitel, Alcatel, Siemens and others with 3CX Phone System for Windows, a modern software based VoIP IP PBX. The 3CX Hotel module adds important hospitality functions such as support for Check IN/OUT, DND, Room status and Wake up calls. It integrates with leading Hotel Software / Property Management Systems.

“Traditional Hotel PBX vendors have charged a hefty premium for their ability to perform hotel related functions” said Nick Galea, CEO of 3CX. “3CX costs a fraction of a comparable hotel PBX and in addition halves the hotel’s phone bill by allowing the use of VoIP”

Hotels can eliminate Lease Payments

Hotels paying high monthly lease payments for their current PBX can drastically reduce their monthly operating cost by replacing it with 3CX. The cost of outright purchase of 3CX is so low that hotels can earn back the investment in just a few months. Coupled with drastic reductions in the phone bill, 3CX can be an important part of reducing operating costs in these times of economic crisis.

Re use analog phones

Existing Analog phones in the rooms can easily be re-used with the use of low cost FXS gateways, further reducing the initial investment cost. Re-using analog phones also means there is no need to re-wire – existing analog phone points can continue to be used. IP Phones can be used only where it matters – for example in reception. Re-using analog phones also helps the environment by reducing unnecessary brown good wastage.

Wide range of Hotel Software/ Property Management Systems supported

3CX Phone System integrates with leading Hotel Software / Property Management Systems via several interfaces, including Legacy PBX emulation, the Fidelio FIAS protocol as well as support for Comtrol’s Lodging Link middle ware. Other interfaces are easily implemented and available on request. A subset of supported PMS systems includes Agilysys, Autoclerk, Cenium, Maestro for Northwind, Fidelity Hotel Management Systemm, Micros Opera, Brilliant Hotelsoftware, CMS Hospitality Guestcentrix, ResortSuite, Gracesoft, Hotec Expert Hotelier Suite, Hotel Concept, WebPMS, Atrium INN client server systems, HSS Hotel Software Systems, Innfinity software systems and InnRoad. A complete list is available here.

3CX Phone System Hotel module is available immediately and starts at €750/$895. More information is available here. An example costing to determine ROI can be found here.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.no and the 3CX blog.

3CX Phone System v7.1 Delivers Personal Phone Assistant for ALL

New 3CX Assistant for 3CX Phone System offers one-click call transfer, call parking, call divert, presence and more

London, UK – 22 April 2009 - 3CX today announced the availability of 3CX Phone System for Windows 7.1, which includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension users an easy way to transfer, divert, launch or park calls - via “drag and drop” rather then via a cryptic phone interface. In addition 3CX Assistant offers unified communications features such as extension status (presence) of other users and Call Queue information.

“3CX Assistant makes it much easier to take advantage of Phone System features” said Nick Galea, 3CX CEO. “Rather then learn cryptic phone dial codes, users can use their mouse and a familiar Windows GUI”.

Works with ANY phone including ANALOG phones.

3CX Assistant works in tandem with an existing phone, be it an IP phone, a soft phone, or even an ANALOG phone and thus delivers the benefits of VoIP and Unified communications to all. In fact, re-using analog phones via low cost FXS gateways is now more attractive and can drastically lower the investment cost in a new VoIP Phone System.

3CX Assistant features at a glance

• See status of other extensions and avoid “Telephone Tag”
  


• Notification upon receiving a new voice mail message
  


• View number of callers in a Queue
  


• Pick – up calls waiting in the Queue
  


• See which agents are logged on or on a call
  


• Login/Logout to/from Queues
  


• Set user status to away/available
  

3CX Phone System 7.1 has an easy to use rights system that allows granular configuration of who can see what call information and perform which call operations.

Other 7.1 features

Besides the 3CX Assistant, 3CX Phone System has gained several other important features:

• A new built in Call Reporter with many new reports including Call Queue and Agent Reports
  


• A CDR service that can output Call Data Records in any format
  


• Improved default security and installation
  


• Compatibility with Microsoft Small Business Server 2003 and 2008
  

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

3CX IP-Telefonsystem in Version 7.0 erschienen

Der Hersteller 3CX, bietet ab sofort die neue Version 7.0 seiner VoIP TK-Anlage für Windows an. Man hat in der Version 7.0 ein wichtiges Entwicklungsziele erreicht, so ist die Handhabung der anwenderfreundlichen Management-Konsole nochmals verbessert worden, die
Nutzeroberflächen weiter optimiert - und gleichzeitig die Mobilität der Anwender gestärkt worden. Mit 3CX Version 7.0 können die Nutzer jetzt individuelle Weiterleitungsregeln für ihre Durchwahl konfigurieren. Abhängig von der Caller-ID und der genauen Anrufzeit werden Anrufe für dieselbe Nebenstelle dann verschieden behandelt. Der Anwender kann beispielsweise festlegen, dass dringende Anrufe von besonders wichtigen Kunden oder Kollegen auch spät abends oder am Wochenende auf das Handy weitergeleitet werden, während die weniger wichtigen Anrufe in dieser Zeit einfach auf die Voice Box gehen.
Die wichtigsten Neuerungen in der TK-Anlage für Windows, Version 7.0:
* Individuell konfigurierbare, intelligente Weiterleitungs- und Durchstellungsregeln
* Nochmals verbesserte Management-Konsole und Nutzer-Oberflächen
* Unterstützung für den Betrieb als virtuelle Instanz in Hyper V
* Neuer Konfigurations-Wizzard
* Zeigen eingehender Anrufe als MS Outlook-Kontakte
* Unterstützung für Sangoma-Karten
* .NET API
* Optimierte Systemleistung für mehr als 50.000 Gespräche pro Tag.
Nick Galea, CEO von 3CX, betont im Gespräch mit VoIPphones.de, dass die Verbesserungen ganz der Unternehmensstrategie entsprechen, den Kunden eine softwarebasierte Telefonanlage zu liefern, die leicht zu konfigurieren und einfach zu bedienen ist. „Die individuell konfigurierbare, intelligente Weiterleitung – das ist entstanden, weil wir darauf gehört haben, was uns unsere Kunden sagen. Die Nutzer von IP-Telefonsystemen wollen mehr Flexibilität bei der Behandlung eingehender Anrufe. Auch mit anderen neuen Funktionen wie der neuen Management-Konsole und dem neuen Konfigurations-Wizzard entsprechen wir den Bedürfnissen der Anwender.“

3CX już w Polsce, w partnerstwie z Halo Kwadrat Sp. zo.o..

3CX (www.3cx.com), producent wielokrotnie nagradzanego systemu telefonii IP pracującego w środowisku Windows podpisał umowę dystrybucyjną z HaloKwadrat (www.halokwadrat.pl), dystrybutorem rozwiązań VoIP w Polsce.

“HaloKwadrat jest rozpoznawalnym i innowacyjnym dystrybutorem produktów VoIP w Polsce i bardzo nas cieszy możliwość współpracy z HaloKwadrat i rozszerzenia naszych możliwości dystrybucyjnych w tej części Europy.” - powiedział Nick Galea, CEO 3CX.

Wiedza techniczna oraz innowacyjny marketing HaloKwadrat będą kluczowe w pozycjonowaniu 3CX jako wiodącego produktu IP-PBX w Polsce.

“Aby prowadzona przez nas dystrybucja nie była jedynie przekładaniem pudełek i aby nasi inżynierowie mogli świadczyć profesjonalne wsparcie współpracującym z nami integratorom staramy się utrzymać relatywnie niewielkie portfolio produktów. Nad rozpoczęciem dystrybucji 3CX zastanawialiśmy się dość długo, ale w końcu, dzięki prostocie instalacji i bardzo przejrzystej, konkurencyjnej cenie 3CX podjeliśmy tę decyzję. Istotnym elementem tej decyzji był również fakt iż 3CX doskonale współpracuje z obecnie dystrybuowanymi przez nas komponentami sprzętowymi takich producentów jak Sangoma Technologies, Patton Electronics i Polycom” - powiedział Aleksander Wierciński CEO HaloKwadrat.

“Czujemy iż rynek rozwiązań opartych na Windows w środkowej Europie czeka na takie właśnie rozwiązanie i my jako HaloKwadrat zamierzamy przyczynić się do dostarczenia go do integratorów oraz użytkowników końcowych. Pierwszym krokiem w zrealizowaniu tego celu jest pełna lokalizacja na język polski najnowszej wersji 3CX, którą będziemy prezentować na zbliżających się targach Intertelecom w Łodzi.”

System telefonii IP 3CX jest oparty w 100% na standardzie SIP i dzięki temu wspiera najpopularniejsze na rynku telefony IP oraz bramki VoIP. Może być używany jako wyjście do sieci VoIP lub Publicznej Sieci Telefonicznej (PSTN). Dzięki prostocie instalacji i skalowalności jest doskonałą alternatywą dla tradycyjnych rozwiązań PBX, jednocześnie dając użytkownikom dostęp do pełnego zestawu zaawansowanych funkcji telefonicznych, które pozwolą im na zmniejszenie kosztów telekomunikacyjnych oraz zwiększenie mobilności pracowników i efektywności ich działania.

O HaloKwadrat

HaloKwadrat jest wiodącym w Europie Środkowej dystrybutorem sprzętu wykorzystywanego do budowy rozwiązań bazujących na Open Source. Wyróżnia się doskonałymi cenami na sprzęt dla integratorów tego typu rozwiązań oraz profesjonalnym wsparciem technicznym dla produktów sprzętowych takich dostawców jak Sangoma Technologies, Patton Electronics i Polycom w połączeniu z oprogramowaniem Open Source Telephony(OST) np: Asterisk, sipXecs, FreeSwitch, Yate oraz trixbox CE. Dodatkowo HaloKwadrat organizuje intensywne szkolenia dla integratorów, którzy pragną szybko pogłębić wiedzę z zakresu rozwiązań Open Source Telephony (OST). Ponadto jest również jednym z głównych kontrybutorów kodu dla takich rozwiązań OST jak Freeswitch, SipX oraz Callweaver.

HaloKwadrat jest w 100% polską spółką, współpracuje z ponad setką (100) integratorów rozwiązań Open Source Telephony w Europie i ma swoje biura w Warszawie, Berlinie i Skt. Petersburgu.

O 3CX

3CX jest międzynarodowym producentem oprogramowania do zastosowań telekomunikacyjnych z biurami w Wielkiej Brytanii, USA, Niemczech, Australii, Hong Kongu oraz na Malcie i Cyprze. Jest partnerem Microsoft (Gold Certified) i jest wspierany przez doświadczony zespół zarządzający. Utworzony przez 3CX programowy IP-PBX działający pod systemem Windows, uzyskał certyfikację Windows Server 2003 oraz zdobył wiele nagród wliczając w to: złoty medal Windowsnetworking.com, nagrodę “the Communications Solutions 2007”, nagrodę wydawcy Windows IT Pro magazine 2008 oraz nagrodę “Best Buy” magazynu Computer Shopper Magazine, a wszystkie te nagrody w uznaniu dla wkładu firmy w innowację oraz jakość usług.

Aby uzyskać więcej informacji o 3CX odwiedż www.3cx.com i 3CX VoIP Blog.

Aby uzyskać więcej informacji o HaloKwadrat odwiedż www.halokwadrat.pl.