YouGov to conduct VoIP survey

YouGov, the British polling organisationis to conduct a survey of the broadband market which includes enterprise VoIP and video capabilities.

The idea is to find outwhat level those services are at and how much satisfaction United Kingdom customers are getting from said products.

A recent poll by BE Wholesale found that 72% of UK businesses thin they would be improved by having a more reliable and faster internet connection.

Marek Vaygelt, who is YouGov head of technology, consumer and telecoms consulting, said: "As consumers become more tech-savvy, Internet Service Providers need to manage network performance and subscriber satisfaction."

Helping YouGov will be internet speed measurement specialist Epitir. Meanwhile a consumer panel of around 300,000 people will also be involved in the study.

Users will be asked to give their opinions on issues such as performance, value and overall satisfaction of hosted IP telephony web-surfing and video streaming.

The findings of the Broadband Report will be published in the first quarter of 2011.

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