5 benefits of Integrating 3CX with Exchange 2010 and Microsoft Exchange Server 2007

The 3CX Phone System for Windows can be easily integrated with Microsoft Exchange 2010 and Microsoft Exchange Server 2007 to make the most of their unified messaging capabilities. These unified messaging features can be of great interest to large organizations that already have Exchange Server as well as the Enterprise CAL.

As long as your Exchange server has an Enterprise CAL and you are using a commercial edition of the 3CX Phone System, it is quite straightforward. All you have to do is replace the 3CX IVR system with the auto attendant system and voicemail server which is included in those products.

There are a number of benefits to doing this:

1) Any unread messages are indicated through a lit lamp by the Message Waiting Indicator (MWI). Using Exchange Server 2010 ( it is not available in the 2007 version), you get a count of new or unread voicemail by on supported desk phone. With some simple configuration there is even a voicemail preview in the SMS, but you will require the soon-to-be-released 3CX Phone System 9.

2) Even if you are not by your computer you can access your inbox via Outlook Voice Access. Merely using voice inputs or a telephone keypad you can call into your mailbox to manage everything including e-mail and your calendar.

3) Get a Voice Mail Preview thanks to the Exchange Server 2010 speech-to-text translation. This allows you to read the contents of an audio recording in the same fashion they would read an e-mail. Even if the voice messages are opened with Microsoft Office Outlook 2010, the text of the voicemail preview will become “actionable”. That means that contacts recognized names and phone numbers will all be identified with icons. Therefore the user can call them using Office Communicator, add them to contacts, or e-mail them.  Click the text to facilitate audio navigation.

4) Make use of handy language support. Users can now access their voicemail and e-mail in a range of languages and dialects. Exchange Server 2010 offers language support  for 16 languages including several European languages, three varieties of English, Cantonese, Mandarin, and European and North American versions of Spanish and French.

5) There is no need for a receptionist with the comprehensive Auto Attendant feature. The Exchange 2010's Unified Messaging Auto Attendant enables users reach a specific client when calling an organization. Both speech inputs and the telephone keypad allow the menu to be navigated. That makes placing a call to a user, or locating a user and then placing a call to that user easy. Now Exchange 2010 also has Music on hold, something which the severely limited Exchange Server 2007 auto attendant did not support.

Visit 3CX for more information on the 3CX phone system v9 beta

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