Australia Treasury turns to VoIP

The Treasury of the Australian Government is to bring in a voice over internet protocol (VoIP) system in place of its old private automatic branch exchange (PABX).

To make the Treasury offices more efficient the upgrade will include a number of unified communications benefits such as video conferencing, instant messaging and telepresence. These are all expected to be cost saving solutions.

VoIP will be offered with the help of 1300 standard user handsets, 300 expansion modules, 20 wall mount handsets and 20 meeting room handsets.

The new phone system will provide increased support for the high volume of inbound calls that the Treasury recieves.

Treasury documents stated: “The proposed software console will meet the requirements for directory searching, accepting and dispatching calls, call queuing and reporting.”

Microsoft Exchange 2010 will also be installed at the same time as the upgrade is part of a wider unified communication strategy by the Federal Government.

In November 2010, the Attorney-General offices of the Western Australian government received enterprise IP telephony services.

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